FAQ
How do I get signed up for Net Banking?
Becoming enrolled for Net Banking is an easy process. Please fill out an Enrollment Form on our website at www.midwestbank.net. This can be found by going to the Enroll Here link. You then click on Personal or Commercial enrollment. A Personal or Commercial Enrollment Agreement Form must be read before clicking “I Agree”. By clicking on this you are agreeing to the terms and condition of Midwest Bank’s Net Banking policy.
What will happen once the enrollment steps are completed?
The bank will mail you a Password Letter. You will use this Password along with your User ID at the Net Banking login screen.
What is my User ID?
Your User ID will be MDWB plus the last 4 digits of your SS/TIN #. (Example: “MDWB####”). For personal banking it will be your Social Security number. For commercial banking it will be the business’s Federal Tax ID number.
Will I have to keep using my Tax ID number and the long Password from the bank?
No. As soon as you login with this information you will be prompted to change both the User ID and Password.
What are the specifications for the new User ID and Password?
Your User ID must contain at least 6 characters. At least 1 character must be a letter and at least 1 character must be a number or punctuation character. Your new password must contain at least 6 characters. At least 2 characters must be numbers and at least 4 characters must be alpha.
Will my password expire & how do I change my password?
For added security you will be required to change your password every 3 months. A warning will begin 3 weeks before the change will need to be completed. Password specifications will remain the same as described above. When you are logged into your Net Banking you will go to Services and select Change Password. If you have not changed it before it expires you will be automatically prompted to change it the next time you log into your Net Banking.
How many tries do I have before my password is locked out?
You will have 3 tries to login before your password is locked out. Either entering an invalid User ID or invalid Password will cause an ERROR: Login Failed message. If your password becomes locked out please contact the bank to have it cleared.
What do I do with the token?
The token is for Bill Pay and Cash Management customers only. This is an extra security feature we provide. Follow the instructions mailed with the token. You will be required to use the token every time you login.
Can I change my image and/or security questions? (For non-Bill Pay customers)
Yes. This feature can be found under Services > Security Maintenance. You have the option to select Change Image or Change Questions.
Is there a charge for Bill Pay?
No. Bill Pay is a free service.
Can I make my loan payment online?
Yes. In the Transfers screen you can specify a regular payment. You can make either your monthly payment amount or specify a different amount. All payments will satisfy interest first and apply any excess to principal.
Can I reverse a transfer that I have set up for today’s date?
This type of payment can be reversed by the bank only. Please contact the bank before 3:00 p.m. that business day if you need a current day’s transfer reversed.
Can I reverse a transfer that I have set up to occur in the future?
Yes. This type of transfer can be deleted within Net Banking. These transfers show up on the bottom of the Transfers screen, under the Pending section.
How do I print a specific date range on my History?
On the Account History page change the date range in the From and To fields. Click Submit to update the history.
What is the Selection link used for?
In this feature you can choose accounts that you no longer want to view in your account list. You can also designate nicknames for each of your accounts in this area.
How early should I set up a Bill Pay?
A Bill Pay should be set up at least 10 days in advance of the due date for the bill to be paid in a timely manner.
When will the Bill Pay be deducted from my account?
Your account will be debited the day you schedule the payment to be made.
Can I do Bill Pays out of my Savings or Money Market account?
Yes. Please remember Savings and Money Market accounts are limited to six (6) pre-authorized or telephone transfers, three (3) of which may be checks made payable to a 3rd party, each monthly statement cycle.
What do I do if a Bill Pay does not reach its destination in time?
If a Bill Pay is late or lost, please contact the bank. If the check has not cleared, it can be returned or refunded to your account.
How do I change my User ID?
This is found in the Services section of Net Banking, under the Change Info link. Use the field labeled User ID to change this information.
How will I receive any Reminders or Alerts that I have set up?
Reminders and Alerts are sent to the e-mail address that was supplied to the bank on the online Enrollment Form.
